What should I say to PAL?
You do not need special words. After PAL greets you, start with:
“I want help understanding something on my credit report.”
Tell PAL the type of problem:
- “I see a late payment.”
- “I do not recognize an account or inquiry.”
- “My name, address, or other personal information is wrong.”
- “I have my three credit reports and I am ready.”
Control the conversation at any time:
- “Please slow down.”
- “Repeat that question.”
- “Go back.”
- “Read my answer back before you save it.”
- “Say my recovery number one digit at a time.”
Keep it private: Never say your Social Security number, password, report login, or full account number.